The Plan Experts actively seeks the input of clients and the broader community to provide feedback. Please consider providing feedback to help us continuously improve the service we provide.
We really want to hear what you have to say; whether it's to tell us you're not happy with the service you're getting, or if you have ideas about how we can be better at what we do.
You can let us know about your feedback directly, or someone can talk to us on your behalf.
We also love to hear when we are doing something well so that we can keep doing it, as well when there are areas in which we can improve so we can ensure you're getting what you need from us.
YOU CAN PROVIDE FEEDBACK TO US BY:
You have the right to provide anonymous feedback, but please be aware that this can limit our capacity to investigate a complaint. Please be reassured that your feedback is covered by our Privacy Policy.
If your feedback is a complaint, you have the choice to lodge your concern externally with the NDIS Commission.
To assist you to make a complaint, we have The Plan Experts' Easy Read Guide: ‘How to Make a Complaint’